Privacy

Privacy policy

Last updated: 10 November 2026

This notice explains how Richard Zweng, trading as Backpain Secret, handles personal data when you visit backpainsecret.com or stabiloga.systeme.io, request a free plan, contact us, or purchase and use a course.

Who is responsible

Richard Zweng · Backpain Secret
Kobelweg 1
9434 Au, Switzerland
richard@backpainsecret.com

Data we use and why

  • When you request a free plan: your email address and any name you provide, to deliver the plan and manage your request.
  • Marketing: we send promotional emails only where you have separately opted in. You can unsubscribe at any time using the link in an email.
  • When you purchase: contact and order details needed to process the purchase, provide course access, and handle customer support, refunds, and accounting obligations.
  • When you contact us: the details and message you choose to send, so we can reply.
  • For website security and operation: technical information that the website platform processes in the ordinary course of providing the service.

Service providers

The website, forms, email delivery, and course access are provided through Systeme.io. Payments are processed by Stripe or the payment option shown at checkout. These providers process relevant data to provide their services and may process it in countries outside Switzerland. We do not receive or store your full card number through this website.

Retention and security

We keep personal data only for as long as needed for the purposes above, including providing course access and meeting applicable accounting or legal duties. We use reasonable safeguards, but no online transmission or storage method can be guaranteed completely secure.

Cookies, analytics and advertising

Technically necessary cookies and similar storage are used to operate and secure the site, for example for sessions, login and course access. You can manage cookies in your browser settings; blocking necessary cookies may affect some features.

We also use the following tools, loaded through Google Tag Manager (Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland):

  • Google Analytics 4 (Google Ireland Ltd.): statistics on how the site is used, such as pages viewed, device type and approximate location.
  • Google Ads conversion tracking (Google Ireland Ltd.): measures whether visits from our Google ads lead to sign-ups or purchases.
  • Meta Pixel (Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, Ireland): measures the effect of our ads on Facebook and Instagram and lets us show ads to people who have visited this site. For collecting and transmitting this data, we and Meta are jointly responsible; Meta's Controller Addendum applies.

These tools set cookies or similar identifiers and send data such as the page address, events (for example signing up for the free guide or a purchase), device and browser information and your IP address to Google and Meta. Data may be transferred to the USA; Google and Meta are certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework, and standard contractual clauses also apply. Google Analytics data is kept for a maximum of 14 months; the cookies expire after up to 2 years (Google) or 90 days (Meta).

Visitors from the EU/EEA and the United Kingdom are asked for consent before these tools load (Art. 6(1)(a) GDPR and the applicable cookie rules, such as § 25 TDDDG in Germany). For other visitors, including visitors from Switzerland, the tools run on the basis of our legitimate interest in measuring and improving our offer; you can object at any time. You can give, change or withdraw your choice here at any time: Cookie settings.

Your choices and rights

You may unsubscribe from marketing emails at any time. You may also ask us to access, correct, or delete personal data, subject to information we must retain by law. Contact richard@backpainsecret.com with your request. You may also contact the competent Swiss data protection authority.

Changes

We may update this notice when our services or data practices change. The current version is published on this page.